Returns & Replacements
Denimkart is committed to provide and deliver you the best quality product and as per your specifications. We make our best efforts that it reaches you without any damage to the product and with complete satisfaction to you. However, sometimes due to some unavoidable reasons or certain circumstances that are beyond our control, you might receive your product with some defect or damage. There can also be a case when you might receive a wrong product by mistake. But, need not to worry!! We are there to replace the product or refund your money, as the case may be. We do not accept replacement of product without any defect/damage in it.
Eligibility for Return
The defective and wrong product will be eligible for return if:
1) It is completely Unused/Unwashed (you can try it once you receive it).
2) You notify us within 24 hrs of product delivery at our Customer Care number or at our email ID specified on our website. You can call our Customer Support No. +91 9654478918 between 10am and 7pm. Never send back the product without consulting with us. In case a product is sent without our consultation and confirmation, no credit or replacement shall be given.
3) Once replacement is approved, we will issue the refund of 80% of product price. 20% will be deducted for admin and order processing charges.
4) Return the product within 7 days from the date of delivery. The cost of return will be borne by you.
5) The packing is intact with its original packing.
6) The price tags, labels, receipts or invoices are not tampered.
7) In case of custom made products, returns or replacement will not be accepted in any condition.
8) No returns on accessories.
Please note: Refund or replacement is subject to proper inspection and checking by Denimkart team. Any damages to the product due to mishandling of the product or implementing any other application will not be considered for Refund/Return. Our team will validate the same and an intimation will be provided to you.
Denimkart will start the refund process only after receiving the product. The refund will be made on the basis of mode of payment selected by you at the time of purchase.
1) Credit Card/Debit Card � the refund will be credited back to the credit/debit card within 7 - 8 working days.
2) Net banking � the refund will be credited back to the bank account.
3) Any other mode of payment � a cheque for the refund will be made in favour of the name that is provided on the billing name at the time of purchase. It will be sent at the address provided at the time of registration.
We follow the stringent process of refunding for any product. You need to send back the product to us within 10 days. Post receipt of the returned product, we will ask our team to validate and check the return. If the product is found eligible as per our policy, we will credit the appropriate amount into your respective account. However, if our team finds it not eligible for refund, we will send back the product to you. The entire process will not take more than 10 days or our receiving package from you. Also, in both the cases, you will be intimated about the same over the email.
No Refund products
We will not accept the refunds/returns for the products:
That are customised and made to order by you.
Cancellation or Modification of orders
We usually do not entertain the orders modification or cancellations. However, we understand that there are cases when you really need to make some changes to your orders placed or update your account information (like shipping address). For that, please contact us immediately at our customer care number and we will take your request in case the process of shipping your product has not been initiated. Email requests for these cancellations/updates will not be considered.
In case your order has been initiated, please do not accept the delivery and contact our Customer care. The return policy will be applicable in this case and we will credit the refund once we receive the product back. We will deduct the processing fee in this case and then refund the amount.
In case of any other questions or clarifications, please contact our Customer Care number specified on our website between 10am to 7pm.